FAQ

Frequent Questions Answered In A Simple Way:

GET A QUOTE & BOOK ONLINE

 

 

Airport Meet & Greet Service IncludedYes – up to 2 hours FREE waiting time at the airport  after the the flight lands (The majority of our competitors only wait for 45 min and some up to 60 minutes)

We understand that in some occasions  there could be delays going through the airport formalities, customs, immigration, temperature checks due to Covid-19,  or even missing luggage.

Don’t you worry, we will wait for you at no extra cost.

Fixed Prices – Yes

Motorway fees included – Yes

Parking fees included – Yes

24 hrs Customer support – Yes

Monitor the flights in case of any delays – Yes

Emergency number – Yes +353 1 531 0255

Pet Friendly – Yes

Child Friendly – Yes

Partners abroad:  www.airportcollections.net

Before you book

How do I make a booking on your website?

It is really simple!

To register a booking, go to the Home page.

1. On the form, enter your pickup location and the drop off location.

2. Choose the direction (one-way or return) for your trip.

3. Enter the number of passengers you want to book for and the number of suitcases you carry.

4. Enter the date and pick up time.

5. Click Select Vehicle.

6. Choose a vehicle of your preference.

7. Pay to complete the booking!

What information do I need in order to book?

Quite little.

Your pick up location, your destination, the type of trip (one-way or return), the pickup date time, number of passengers and suitcases.

I cannot find a route I want to book. What to do?

Do not worry at all. Call us at the below numbers and we shall find a convenient ride for you.

UK: +44-2033183152

Ireland: +353 1 531 0255

USA: 1-844-578-7777

France: +33 1 84 88 31 83

Italy: +39 06 94 800 826

Canada: 1-844-578-7777

How do I pay for my transfer?

You can use your credit/debit card to pay for your order.

Once you have chosen your vehicle preference, you will be directed to the payment window. Enter the details for your billing address and any additional details you would like us to know. Scroll down to you enter your card details.

Once entered, click on Place order.

Can I book a transfer with more than one stop?

Yes you can click on the + button while entering the pickup address to add extra stop or alternatively email us at  info@southamptoncruiseporttaxis.com to book a transfer with more than one stop.

 

Are tolls included?

Yes, tolls are included.

What is the Cancellation Policy?

Cancellation policy will depend on the type / size of vehicle booked.

To cancel your booking please send us an email to info@southamptoncruiseporttaxis.com

Cancellation Policy will be:

  • Standard car – Cancellation policy 24 hrs.
  • Minivan 5 Seats – Cancellation policy 24 hrs.
  • Minivan 8 seats – Cancellation policy 24 hrs.
  • Pet Friendly (5 Seats) – Cancellation policy 24 hrs.
  • Wheelchair Adapted – Cancellation policy 24 hrs.
  • Child Friendly – Cancellation policy 24 hrs.
  • Executive Car – Cancellation policy 24 hrs.
  • Minibus 16 seats – Cancellation policy 3 working days .
  • Minicoach 32 seats – Cancellation policy 7 working days.
  • Coach 50 Seats – Cancellation policy 7 working days.

Before you travel

What luggage entitlement will I have?

You can select in the booking form, the number of luggages you want to carry during your transfer. Usually 1 suitcase per person is the norm for our travel/transfer packages.

You can check the luggage capacity when booking the car.  But, not to worry. If you have more luggage, you could always book a larger car.

Where will I meet the driver when I arrive?

From Airport: Meet in the arrivals area.

From Cruise Port: Contact us at info@southamptoncruiseporttaxis.com to organize the meeting point

What happens if I can’t locate my driver?

Contact immediately our 24/7 support office by phone +353 1 531 0255 for assistance.

UK: +44-2033183152

USA: 1-844-578-7777

France: +33 1 84 88 31 83

Italy: +39 06 94 800 826

Canada: 1-844-578-7777

My group size has changed, can I choose another vehicle?

No problem.

Email us: info@southamptoncruiseporttaxis.com to request any changes on your booking.

Or Contact us by phone +353 1 531 0255

How long will the transfer take?

We have integrated Google Maps technology in our booking system.  This will allow you to see the price, distance, and estimated duration of your ride before you book.  Please be aware transfer duration times are subject to changes depending on traffic.

Is Meet and Greet included?

Yes, Meet and Greet is included